Dispatch software shaped around the way TriDex works.
TriDex LLC is working with CH Dispatch to bring its load records, dispatcher responsibilities, billing and tailored compensation workflows into one connected platform.
For TriDex, dispatch management involves more than tracking a load. It means keeping the carrier, driver, documents, dispatcher responsibilities and financial records connected.
Several tools. One operation to keep connected.
TriDex LLC provides professional truck dispatching and back-office support to owner-operators and trucking companies. Its team helps carriers find loads, coordinate with brokers and drivers, manage paperwork and handle billing-related operations.
Before CH Dispatch, the company relied on Google Sheets, spreadsheets, manually maintained records, document folders and separate invoicing tools. Load information, dispatcher assignments, driver details, documents and carrier invoices were managed across different places.
The challenge was keeping those records connected and accurate as the business grew. When one dispatcher booked a load and another managed it, the team needed to preserve who did what. Reviewing commissions, deductions, bonuses and performance records added further manual work.
Making room for TriDex’s operating model.
TriDex wanted a platform that could support its daily operations while accommodating the way its team already works. Its requirements included a more detailed compensation structure and clear distinctions between the people involved in a load.
The dispatcher who booked the load.
The dispatcher responsible for managing the load.
The person handling communication with the driver.
The custom development scope also covers points-based compensation, deductions, monthly performance bonuses, carrier-specific billing permissions and separate financial visibility for management and dispatchers. Handling TONU, detention and layover appropriately is another part of the requirements.
The intended end-to-end workflow connects a load and its documents with dispatcher attribution, operational review, carrier billing and relevant pay statements. Individual workflows are being completed, refined and adopted with the team.
Operational examples, previews and practical feedback.
Working directly with the development team was an important reason TriDex chose CH Dispatch. The collaboration gives TriDex a way to explain its requirements, share real operational examples, review previews and request adjustments.
“What we particularly appreciate is the willingness to work through specific requirements rather than expecting us to adapt our business to a fixed software structure.”
That feedback helps shape the implementation around the company’s responsibilities, billing arrangements and review process. It also creates room to refine details when a preview does not yet match how the team operates.
A connected direction, with continued refinement.
TriDex describes its biggest improvement as having its operational requirements organized within one platform instead of relying on multiple spreadsheets and separate records.
The system is being developed to centralize load management, dispatcher assignments, documents, billing, compensation calculations and team performance. Development and adoption remain ongoing.
Areas being refined include additional-charge detection, updated rate confirmation processing, reporting, payment tracking and more advanced operational dashboards. TriDex has not yet verified before-and-after time measurements; the story reflects its experience without claiming numerical savings.
“If your dispatch company has its own commission structure, dispatcher responsibilities, billing workflows, or unique operational requirements, having a development team willing to understand and build around those requirements can be valuable.”
For TriDex, the relationship is about developing a practical system around real operational needs, with continued feedback as the business grows.